IT Support & Computer Help in Delray Beach
Local IT support for homes, home offices, and small businesses. I fix Wi-Fi, computer, printer, email, and security problems, explain what I find in plain English, and confirm the cost with you before any work begins. Appointments are available evenings and weekends, and you work with me directly from start to finish.
Weekdays 6 p.m. to midnight, 24 hours on weekends
- Based in Delray Beach. On-site visits from Jupiter to Fort Lauderdale, Miami by arrangement, and remote help where practical.
- Appointments weekdays 6 p.m. to midnight and 24 hours on weekends, Eastern Time. Emergency support on weekday nights and all weekend.
- 5+ years of hands-on IT experience
- Former sole IT administrator for a two-location business
- In that role, moved 1.3 TB of company files to OneDrive with zero downtime
- B.A. in Cybersecurity and Computer Science, Iona University
Common problems I fix
You don’t need to know the technical name for the problem. If it sounds like one of these, I can help.
At home
- Your printer says it’s offline, or won’t print from your laptop or phone
- The Wi-Fi keeps dropping, or doesn’t reach the bedroom, patio, or home office
- Your computer has slowed down, freezes, or shows pop-ups you don’t trust
- You bought a new computer and need your files, photos, and email moved over
- Email stopped coming in, or you’re locked out of an account
- Your photos are only on one phone or an old laptop, with no backup
- A call, text, or email looks suspicious, and you want a second opinion before you respond
- You want to learn your phone, tablet, or computer without feeling rushed
At your business
- A new employee needs email and access to the right files on day one
- Someone has left, and their access to company email and files needs to be shut off
- The office Wi-Fi drops during calls or doesn’t cover the whole space
- Files are spread across laptops, and nobody is sure which copy is current
- Updates and backups haven’t been checked in months
- The same IT chore is still being done by hand every week
Don’t see your problem? Describe what’s happening or call 347-367-0627.
Services
Support for the technology your home or business depends on. Every client gets the same rates, the same approval process, and the same person doing the work.
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Microsoft 365 & Accounts
Setup and repair for Microsoft 365, Outlook, and email accounts. I restore email that has stopped arriving, help recover locked accounts, give each person access to what they need, and turn on two-step sign-in so a stolen password alone can’t get anyone in.
Includes email problems, new accounts, two-step sign-in (MFA), who can access what, setting up new employees and shutting off access when someone leaves
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Computer & Printer Help
Troubleshooting and setup for Windows and Mac computers, printers, and scanners. I find the actual cause of slowdowns, errors, and connection problems, set up new computers, and move your files, email, and settings over from the old one.
Includes Windows and Mac computers, new computer setup and moving your files, printers and scanners, software problems
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Networking & Wi-Fi
Diagnosis and setup for home and office networks. I find out why the internet drops or the Wi-Fi misses part of the building, whether it’s a setting, the router’s location, or equipment that needs replacing, and tell you which before you spend anything.
Includes connection problems, routers, mesh Wi-Fi and access points, network switches, secure remote access to the office (VPN)
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Tech Lessons
Patient, one-on-one lessons at your home, on your own phone, tablet, or computer. Lessons cover what you want to learn, such as email, photos, video calls with family, and spotting scams, at a pace that suits you.
Includes phones and tablets, email, photos, video calls, spotting scams, passwords
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Security & Malware Cleanup
Cleanup and prevention for viruses, suspicious pop-ups, and compromised accounts. I find out what happened, remove anything harmful, secure the affected accounts, and close the gaps that let it in.
Includes virus and malware removal, antivirus and security software, account security, installing security updates
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File Migrations & Sharing
I move files scattered across laptops, email attachments, and old drives into OneDrive or SharePoint, and set up sharing so everyone works from the current copy. I’ll also confirm you have a real backup, since syncing alone isn’t one.
Includes OneDrive and SharePoint setup, moving files, sharing permissions, fixing sync problems
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Automation
PowerShell scripts that handle repetitive IT work, such as creating user accounts or pulling reports, so routine tasks are done faster and the same way every time.
Includes PowerShell scripts, automating repetitive IT tasks
What customers say
Reviews customers left on Google, shared here with their permission.
Matthew is very knowledgeable great assistance fantastic with the IT Consulting Services! Highly recommend!
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Judith B. Great customer service. Matthew was very professional and knowledgeable when it came to issues I was having with my home computer. After outlining the issues I was experiencing, he was very patient in explaining to this boomer what he was doing and why he was doing it. My computer is working efficiently again and I have a new sense of security. I would highly recommend MJC Business IT to anyone needing assistance with their personal or small business needs.
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Lori M. Had issues with my WiFi along with computer issues. Someone introduced me to MJC. Matthew resolved all our issues quickly and very affordably! Highly recommend!
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Damacio Great experience with their cybersecurity and IT services. Mathew was professional, knowledgeable, and very helpful throughout the process. He explained everything clearly, responded quickly to questions, and made sure the issue was handled properly. I felt confident knowing my systems and information were being taken care of.
About Matthew
When you contact MJC Business IT, you get me. The person you talk to is the person who does the work, and you’ll know what I’m doing and what it costs before I start.
I’m Matthew Cisco, and MJC Business IT is my independent IT support business, based in Delray Beach. There are no call centers or handoffs.
I have more than five years of hands-on IT experience. That includes about three and a half years as the sole IT administrator for a business with two locations, where I handled everything from computers, printers, and Wi-Fi to servers, backups, Microsoft 365, and security, along with freelance IT work before that. I have also completed IT and cybersecurity internships.
I explain what I find in plain English and never start work you haven’t approved.
Results from previous roles
- Moved 1.3 TB of company files from an in-office server to OneDrive, with zero downtime for staff.
- Connected two office locations with a secure site-to-site VPN, so both could share files and printers for the first time.
- Traced a weeks-long recurring internet outage to a bad router setting and fixed it.
- Contained and removed spyware from an infected computer, then wrote a prevention guide. No repeat incidents since.
- Reviewed 145 Microsoft 365 accounts and removed unnecessary access from 31 of them.
- Helped lower a company’s phishing email click rate from 15% to 9% through phishing simulations.
- Built PowerShell automation that handles the full employee offboarding checklist, with a safe test mode and audit logs.
- Education
- B.A. in Cybersecurity and Computer Science, Iona University, August 2026
- Dean’s List
- References
- Written recommendation from a Vice President of IT and CISO, available on request
- Currently studying for
- CompTIA Network+ and Security+ certifications
- Professional profile
- LinkedIn (opens in a new tab)
How it works and pricing
Clear hourly rates, and no work starts until you’ve approved it.
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Describe the problem
Use the form, call, text, or email. Describe the problem in your own words; you don’t need the technical terms. The first 15 minutes of discussion are free.
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Approve the plan and cost
I explain what I’ll do and what it should cost, and we agree on a spending limit. Work starts only after you say yes.
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Get it fixed
I do the work remotely or at your location, at a time that works for you, and walk you through what I did when it’s finished.
| Service | Terms |
|---|---|
| Remote support | $85/hour, 30-minute minimum |
| On-site support | $100/hour, one-hour minimum |
| Emergency support | 2x the standard rate: $170/hour remote, $200/hour on-site; one-hour minimum; agreed with you before work starts |
| Additional time | Billed in 15-minute increments |
| Migrations and automation | Written estimate after assessing scope |
| Initial consultation | Free, up to 15 minutes; troubleshooting is billable |
Travel and extras
Local travel is included for nearby appointments. Any travel fee or longer minimum booking will be confirmed in the written estimate before booking.
Hardware and software licenses are separate.
Service area and availability
Scheduled support is available weekday evenings and any time on weekends, with emergency support at night and all weekend. At home, that means you don’t have to take time off work to get help. For a business, updates, new computer setups, and file moves can happen after you close, without interrupting your staff.
| Appointments, Monday to Friday | 6 p.m. to midnight |
|---|---|
| Appointments, Saturday and Sunday | 24 hours |
| Emergency support | For urgent problems only: weekday nights (6 p.m. to 9 a.m.) and all weekend, at 2x the standard rate, agreed before work starts |
| Time zone | Eastern Time |
For an emergency, please call 347-367-0627 instead of using the form. I aim to call back within one hour.
Where I work
- Delray Beach
- Boca Raton
- Boynton Beach
- Deerfield Beach
- Fort Lauderdale
- Jupiter
- Miami, Olympia Heights, and surrounding areas, by arrangement
Remote support is available wherever it’s practical.
Frequently asked questions
Have a question that isn’t here? Ask me directly.
I’m not sure what’s wrong. Can you still help?
Yes. You don’t need to know the cause or the technical terms. Tell me what you’re seeing: what stopped working, any error messages, and when it started.
The first 15 minutes are free. That’s time to understand the problem and agree on next steps. Troubleshooting after that is billed hourly, and only once you’ve approved it.
Do you help homes, or only businesses?
Both. I work with homes, home offices, and small businesses, and everyone gets the same rates and the same process.
Do you offer remote or on-site support?
Both. Email, account, and software problems can usually be fixed remotely, which costs less because the rate is lower and the minimum is shorter. Printers, Wi-Fi, and other equipment usually need a visit. If you’re not sure which you need, describe the problem and I’ll recommend one.
What are your rates, minimums, and travel terms?
Remote support is $85 an hour with a 30-minute minimum. On-site support is $100 an hour with a one-hour minimum. After the minimum, time is billed in 15-minute increments, so a job that runs a little long isn’t charged a full extra hour. Emergency support is $170 an hour remote and $200 an hour on-site, with a one-hour minimum. Larger projects, such as file migrations and automation, get a written estimate first.
Local travel is included for nearby appointments. Any travel fee or longer minimum is confirmed in the written estimate before booking. Hardware and software licenses are separate.
When are appointments available?
Weekdays from 6 p.m. to midnight, and any time on Saturdays and Sundays, Eastern Time. Emergency support is available on weekday nights and all weekend.
Do you offer emergency support?
Yes, on weekday nights from 6 p.m. to 9 a.m. and all weekend. An emergency is a problem that stops you from working, such as email down for everyone, no internet, a computer that won’t start, or a suspected hacked account. Emergency work is billed at twice the standard rate, $170 an hour remote and $200 an hour on-site, with a one-hour minimum, and I confirm the rate with you before any work starts.
For an emergency, please call 347-367-0627 rather than using the form. I aim to call back within one hour. Many emergencies can be handled remotely right away; on-site visits depend on the time and your location.
Can I hire you for a one-time job?
Yes. One-time help and single projects are both fine, and there’s no ongoing contract. Before any work starts, we agree on what I’ll do, the estimated cost, and a spending limit.
How do I pay?
By card, either in person when the work is done or through an emailed invoice. The invoice lists the time spent and the work performed, so you can see exactly what you’re paying for.
Do you sell computers or equipment?
No. I recommend exactly what to buy, and you purchase it directly from the store or manufacturer, so there’s never a markup. I can then set it up for you.
Can I text you?
Yes. Text 347-367-0627 with a short description of the problem, and I’ll reply to schedule a time. For an emergency, please call instead.
Can you help with a virus or a hacked account?
Yes. I find out what happened, remove anything harmful, and secure the affected accounts, then set up security software and updates to lower the chance of it happening again. I can’t promise that every file can be recovered or that a problem will never return, but I will tell you plainly what I find and what your options are.
Can you help my business prepare for hurricane season?
Yes. Before a storm, I can check that your important files have a real backup, with a copy stored away from your office, and set up OneDrive or SharePoint so you can reach your files from anywhere. Keep in mind that syncing alone isn’t a full backup, because a deleted or damaged file syncs too. I can also set up battery backups so key equipment shuts down safely when the power drops, and document how your network is set up so it’s quicker to restore.
After a storm, I can help bring your computers, Wi-Fi, and internet equipment back online.
Do you have a referral reward?
Yes. When someone you refer books and pays for their first job, you get $25 off your next visit. Just ask them to mention your name when they contact me. There’s no limit on referrals.
What should I include when I reach out?
A short description of the problem and which devices or accounts are affected. It also helps to mention when it started, any error messages, and whether you’d prefer remote or on-site help. Please don’t send passwords or sensitive files through the form or by email.
What if the problem needs another specialist?
I’ll tell you. Some problems can only be fixed by your internet provider, the equipment manufacturer, or the software company. When that’s the case, I’ll explain what I found and point you to the right next step.
Request IT help
Fill out the form below or text 347-367-0627, and I’ll get back to you within one business day to set up a time. For an emergency, please call 347-367-0627 instead.